Is skype for business phone system going away

#Is skype for business phone system going away serial

Multiple Office 365 Groups can be added, and a mix of Distribution Lists, mail-enabled Security Groups and Office 365 Groups can be used in the same Call Queue:ДЇor more information on Serial Routing, Timeout in seconds and Agents in Office 365 Groups in Phone System Call Queues and corresponding PowerShell cmdlets updates, please refer to Call Queue documentation here. Agents in Office 365 GroupsДЄdmins can now use Office 365 Groups to add Agents to Call Queues. The following timeout intervals can be selected: 0, 15, 30 and 45 seconds. Note that both Serial Routing and Attendant Routing will not send calls to the Agents who are Offline, or have set their Presence to Do Not Disturb ( DND).ДЇor a more granular call flow control in Call Queues, it is now possible to set the Timeout in seconds rather than in minutes. If an Agent dismisses or does not pick up a call, the call will ring the next Agent on the list. With Serial Routing, the call at the head of the QueueВ will ring Agents one by one, starting from the beginning of the Agent list. In addition to default Attendant Routing, which sends the call at the head of the Queue to all the available Agents at the same time, a new Serial Routing option has been added in Call Queues.

Agents in Office 365 Groups - Office 365 Groups can be used with Call Queues to add Agents.

Timeout in secondsВ -В Admins can specify a sub-minute value as a max allowed call wait time.

There is no more 'away' button, instead it seems that Skype automatically shows you as offline if you are not actively Skyping for some unknown amount of time.

Serial Routing - calls will beВ distributed to the Call Queue Agents one by one Skype keep showing contacts as offline if they aren't active on Skype, and same with me to them.

Today, we are pleased to announce that the following new Call Queue featuresВ are available to all Skype for Business Online customers with Phone System (formerly CloudPBX) SKU:

Is skype for business phone system going away